Shipping policy

We are committed to providing a seamless and refined shopping experience from the moment your order is placed until it arrives at your door.

Free Worldwide Shipping

We are pleased to offer complimentary worldwide shipping on all orders, with no minimum purchase required.

No matter where you are, standard international shipping is completely free.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information, where available.

Please note that orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.

Estimated Delivery Times

Estimated delivery times vary depending on the destination:

United States & Canada: 7–15 business days
Europe: 7–15 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 7–15 business days
Asia: 5–12 business days
Other International Destinations: 10–20 business days

Delivery times are estimates and may occasionally be affected by customs clearance, local courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be provided whenever available.

Please allow several business days for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges are determined by local customs authorities and are the responsibility of the recipient unless otherwise stated during checkout.

We recommend checking your local import regulations before placing an order.

Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been processed or dispatched, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed Shipments

While we make every effort to ensure timely delivery, occasional delays may occur due to customs processing, transportation disruptions, peak seasons, extreme weather, or other circumstances outside our control.

A shipping delay does not necessarily indicate that a parcel has been lost.

Our customer service team will be happy to assist with tracking and delivery-related inquiries.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, your building reception, or your local delivery carrier.

If the package still cannot be located, please contact our customer service team so we can assist you in investigating the shipment.